Gardeners Norbiton Accessibility Commitment

At Gardeners Norbiton we are committed to making our information and services accessible to everyone. This accessibility statement explains how our Norbiton gardeners and gardening in Norbiton services meet accessibility standards, the measures we take to support people using assistive technologies, and how you can request alternative formats or adjustments. We aim to meet the WCAG 2.1 AA standards and continuously improve our accessibility for residents and customers across the Norbiton area.

We design our content and operations with practical accessibility in mind. Key areas include: clear structure, consistent navigation, and support for screen readers used by many Norbiton gardeners and people exploring gardening services in Norbiton. Our accessible design principles include:

• WCAG 2.1 AA conformance as our baseline for content and controls;
• enhanced screen-reader support for menus, service descriptions and booking flows;
• logical content order and headings to help people using assistive technologies.

We test and refine accessibility across platforms. Our work includes manual checks, automated tests, and user-focused reviews that reflect typical needs of the community served by Norbiton gardeners. This helps ensure that our online presence and the information provided about garden maintenance, planting schedules and seasonal care are perceivable, operable, understandable and robust for everyone.

Screen-Reader Support and Keyboard Navigation

We provide robust screen-reader support and actively structure content to be navigable by keyboard only. If you rely on screen readers or alternate input devices when engaging with Norbiton gardening content, you will find:

• semantic headings and landmarks that help users find information quickly;
• keyboard-friendly controls for booking and queries without requiring a mouse;
• skip links and focus indicators to make keyboard navigation clear and efficient.

We use both visible focus and accessible labels so that users understand how to move through pages and forms. Interactive elements use accessible names and roles so that assistive technology can present them accurately. Where third-party services are used, we work to ensure that embedded tools meet the same accessibility expectations whenever possible.

If you encounter a barrier when using our content about gardeners in Norbiton or any Norbiton gardening services, please let us know. We welcome requests for information in alternative formats such as large print, audio or simple text. While we do not publish direct contact details in this statement, you can reach our accessibility team via the contact features on our site or through official channels listed on our service pages. When you contact us, tell us about:

• the content or feature you are trying to use;
• the issue you encountered and the device and browser you are using;
• your preferred format for receiving information (for example, audio or larger text).

We strive to respond promptly to accessibility requests and will work to provide a solution or an effective alternative. Our commitment to accessible Norbiton gardening services includes ongoing staff training, regular accessibility audits, and updates to maintain compliance with WCAG 2.1 AA. Strong emphasis is placed on inclusive design so that our community of Norbiton gardeners and those seeking help with gardening in Norbiton can access reliable, clear information.

We review this accessibility statement periodically and update the content and technical measures as standards evolve. Thank you for taking the time to read our statement — we are dedicated to making gardening in Norbiton welcoming and accessible to all.